Terms & Conditions

Terms and Conditions

By using Costa Logistics LLC (the “Site”), you agree to these terms and conditions, privacy policy, return policy, and refund policy of the Site. Please read these Terms and Conditions carefully before using the Site.

1. INTRODUCTION

Welcome to Costa Logistics LLC, also referred to as “we,” “us,” or “Costa Logistics LLC.” We are an online marketplace, and these are the terms and conditions governing your access and use of the Site, including its related sub-domains, sites, mobile app, services, and tools. By using the Site, you accept these terms and conditions (including the linked information herein) and agree to comply with them (the “User Agreement”). This User Agreement is effective upon your use of the Site, which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement, please do not access, register with, or use the Site. This Site is owned and operated by Costa Logistics LLC.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without prior notification. Changes will be effective when posted on the Site. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

2. CONDITIONS OF USE

A. YOUR ACCOUNT

To access certain services offered by the platform, you may need to create an account with us or provide personal information. We may invalidate your username and/or password at our sole discretion without notice and will not be liable for any resulting losses.

You are responsible for maintaining the confidentiality of your account details and ensuring they are secure. Inform us immediately if you suspect unauthorized use of your account. We are entitled to act upon or rely on any activity performed using your account.

Please ensure your account details are correct and up-to-date. Inform us via our customer service channels for details you cannot update online. We reserve the right to refuse access, terminate accounts, or remove content at our discretion.

B. PRIVACY

Please review our Privacy Agreement, which governs your visit to the Site. Your personal information will be treated confidentially in accordance with the Privacy Agreement and applicable laws. If you object to the transfer or use of your information as specified, please do not use the Site.

C. PLATFORM FOR COMMUNICATION

The Site is an online platform that enables you to purchase products listed at the indicated price from any location using your chosen payment method. We act only as a facilitator and do not control transactions on the Site. The contract of sale is strictly between you and the sellers, while payment processing is handled by service providers and your issuer bank.

D. PRICING, AVAILABILITY, AND ORDER PROCESSING

All prices are listed in Rupees and are inclusive of GST and are listed on the Site by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your basket and the time you purchase it.

We do not offer price matching for any items sold by any seller on our Site or other websites.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply.

We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any products you order turn out to be unavailable.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

Refund Voucher

• Refund vouchers can be redeemed on our Website, as full or part payment of products from our Website within the given timeline.
• Refund vouchers cannot be used from different accounts.
• Vouchers are not replaceable if expired.

Promotional Vouchers

• Each issued promotional voucher (App voucher and New customer voucher) will be valid for use by a customer only once. Multiple usages changing the identity is illegal.
• Promotional vouchers are non-refundable and cannot be exchanged for cash in part or full and are valid for a single transaction only.
• Promotional vouchers may not be valid during sales or in conjunction with any special promotion.
• Vouchers will work only if minimum purchase amounts and other conditions are met.
• We reserve the right to vary or terminate the operation of any voucher at any time without notice.
• We shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation, or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
• Vouchers are not replaceable if expired.

Security and Fraud

• When you use a voucher, you warrant to us that you are the duly authorized recipient of the voucher and that you are using it in good faith.
• If you redeem, attempt to redeem, or encourage the redemption of a voucher to obtain discounts to which you are not entitled, you may be committing a civil or criminal offense.
• If we reasonably believe that any voucher is being used unlawfully or illegally, we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.

E. RESELLING Costa Logistics LLC PRODUCTS

Reselling Costa Logistics LLC products for business purposes is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against them.

F. TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law.

3. CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS)

A. CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE

This section deals with conditions relating to the sale of products or services on the Site.

B. THE CONTRACT

Your order is a legal offer to the seller to buy the product or service displayed on our Site. When you place an order to purchase a product, any confirmations or status updates received prior to the dispatch of your order serve purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon the time of placing the order, we indicate an approximate timeline that the processing of your order will take; however, we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third-party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are offered by and agreed to between you and the sellers alone. The commercial/contractual terms include, without limitation, price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services, and after-sales services related to products and services. Costa Logistics LLC does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and the Sellers. The seller retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such cancellation via an email or SMS. Any prepayments made in case of such cancellation(s), shall be refunded to you within the time frames stipulated here.

You confirm that the product(s) or service(s) ordered by you are purchased for your internal/personal consumption and not for commercial re-sale. You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.

You may cancel your order at no cost any time before the item is dispatched to you.

Please note that we sell products only in quantities that correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

C. RETURNS

Please review our Returns Policy for details.

Note: If your return has been rejected, it will be sent back to you within 3-5 working days. If you fail to receive the item within 3 attempts, it will be sent to scrap.

4. MISCELLANEOUS

D. EMAIL COMMUNICATION

When you visit the Site, or send emails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call, or by posting notices on the Site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages) from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.

E. LOSSES

We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.

F. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE

We reserve the right to make changes to the Site, its policies, these terms and conditions, and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

G. EVENTS BEYOND OUR CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

H. WAIVER

You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.

I. TERMINATION

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site, and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

J. GOVERNING LAW AND JURISDICTION

These terms and conditions are governed by and construed in accordance with the laws of The Islamic Republic of Pakistan. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Karachi, Pakistan.

K. CONTACT US

You may reach us at:

• Email: info@costalogisticsusa@gmail.com
• Phone: +1 832 770-0577
• Site: https://costalogisticsllc.com

L. OUR SOFTWARE

Our software includes any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Site (the “Software”).

You may use the Software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms as available on the Site. You may not incorporate any portion of the Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute, or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You may not use the Software for any illegal purpose. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site. Additional third-party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Pakistan including but not limited to any other applicable copyright laws.

When you use the Site, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to separate policies, terms of use, and fees of these third parties.

You may not, and you will not encourage, assist, or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part, or create any derivative works from or of the Software.

In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Buyer Policy

1. INTRODUCTION

1.1 All users and buyers of Costa Logistics LLC (the “Buyers”) are expected to conduct themselves in a manner set out in this Buyer Policy, in addition to the Costa Logistics LLC Terms of Use and all applicable terms and conditions, all of which are incorporated by reference in this Buyer Policy.

1.2 We are committed to building a trusted and reliable platform for our community. This Buyer Policy ensures that Costa Logistics LLC operates in a safe and orderly manner, with the aim of creating a pleasant shopping experience for all users of Costa Logistics LLC.

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2. Policy and Enforcement

2.1 A Buyer shall comply with the rules set out in Table 1 below.

2.2 If a Buyer fails to comply with the rules, Costa Logistics LLC may take any one or more of the following actions without further notice or warning:

• Suspend, cancel, terminate, block, or reverse any transaction carried out by the Buyer on Costa Logistics LLC;
• Amend or remove affected messages or content; remove any feature that may be available to the Buyer; and/or remove (in whole or in part) the Buyer’s access to Costa Logistics LLC; and/or
• Restrict, suspend, or terminate the Buyer’s Costa Logistics LLC account.

2.3 The rules set out in Table 1 are non-exhaustive, and Costa Logistics LLC reserves the right to take other enforcement actions, including the filing of reports with regulators or law enforcement agencies, if we find any misconduct by a Buyer.

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Table 1: Rules for Buyers

Category	Rules
Account Registration	– Do not register multiple accounts for the purpose of abusing any form of incentives or gaining undue advantage in any promotion, program, or activity. – Do not create accounts with fictitious, forged, or compromised particulars (e.g., email address, contact number, delivery address, etc.). Do not use particulars that are owned by or pertain to other users or individuals. – Do not tamper with any device software/Costa Logistics LLC applications to install illicit software to clone Costa Logistics LLC applications or mask certain security features.
Transaction	– All agreements made in any of the official communication channels on Costa Logistics LLC, or any policies posted thereon, must be honored. – Do not engage in any fraudulent activity, including misleading or defrauding Costa Logistics LLC and/or any other users of the Costa Logistics LLC Platform or creating fake transactions. – Keep all transactions within Costa Logistics LLC. – All transactions originating from Costa Logistics LLC must be completed within the Costa Logistics LLC Platform. – Do not engage in offline payments or transactions with other users of the Costa Logistics LLCC Platform. – Do not lure other users to engage in offline transactions outside of the Costa Logistics LLC Platform. For your own safety and to protect against scams, do not accept requests to engage in offline transactions outside of the Costa Logistics LLC Costa Logistics LLCrm. – Do not redirect a sales transaction to other platforms and/or avenues. – All payments for Costa Logistics LLC transactions must be completed within the Costa Logistics LLCCosta Logistics LLC Platform. – All exchange of messages and information should be done within the official communication channels available on the Costa Logistics LLCCosta Logistics LLC Platform. – Costa Logistics LLC shall not be liable for any transaction made outside of the Costa Logistics LLCCosta Logistics LLC Platform. – Do not provide a false or incomplete shipping address or reject the acceptance of delivery. For example, if the product delivered is defective or not what you ordered, you should still accept the delivery and follow KCosta Logistics LLCashif Iqbal LLC’s return policy.
Post-Transaction	– Provide honest feedback about products and services. – Do not post untrue or fake reviews or any review or other content that is inappropriate, irrelevant, discriminatory, threatening, or in violation of any law. – Do not initiate a payment dispute when a refund for the item has already been issued by the seller or your payment service provider.